Refund policy
Thank you for shopping with i Tried Comics. We strive to accurately describe every item, carefully package every order, and provide a collector-focused shopping experience. Please review our Return & Refund Policy before placing your order.
Return Overview
| Policy | Details |
|---|---|
| Return Window | Within 7 days of delivery for eligible items |
| Order Cancellations | Accepted before shipment (excluding preorder and subscription items) |
| Return Shipping | Paid by the customer unless the return is due to our error |
| Damaged or Incorrect Orders | Report within 48 hours of delivery |
| Final Sale Items | Presales, subscriptions, graded comics, mystery boxes, clearance items, digital products, and gift cards |
Eligible Returns
Most in-stock, non-final-sale items may be returned within 7 days of delivery.
To qualify for a return, items must:
- Be in the same condition in which they were received.
- Remain unopened or unread when applicable.
- Include all original packaging.
- Show no signs of damage, wear, or misuse after delivery.
All returns are subject to inspection before a refund is issued.
Final Sale Items
The following items are not eligible for return, exchange, or refund:
- Preorder comics
- Final Order Cutoff (FOC) items
- Monthly comic subscriptions
- Special-order products
- Limited edition variants
- Incentive covers
- Presale CGC/CBCS books
- Graded comics (CGC, CBCS, or other third-party graded books)
- Mystery boxes
- Clearance or discounted merchandise marked as final sale
- Digital products
- Gift cards
These items are purchased or ordered specifically for customers or have characteristics that make them unsuitable for return.
Order Cancellations
Orders may be canceled before they have shipped, unless they contain final-sale items such as preorders or subscription products.
Once an order has shipped, it becomes subject to this Return & Refund Policy.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the shipping box and packaging
- Photos of the damaged or incorrect item(s)
We'll review the issue promptly and work with you to provide an appropriate resolution.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If your return is approved, your refund will be issued to the original payment method. Please allow your financial institution time to process and post the refund.
Original shipping charges are non-refundable, unless the return is the result of an error made by i Tried Comics.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The item arrived damaged due to our packaging or fulfillment error.
- We otherwise authorize the return at our discretion.
For valuable collectibles, we recommend using a shipping service that provides tracking and insurance.
Questions?
If you have any questions regarding returns or refunds, we're happy to help.
Please contact us through our Contact page or email us at:
Thank you for supporting i Tried Comics.
My recommendations
After reviewing this, I have two recommendations that I think would strengthen your policies.
1. Change "Return Policy" to "Return & Refund Policy"
This is the title customers expect to see, and it makes it immediately clear that the page explains both the return process and how refunds are handled.
2. Create a separate "Preorder & Subscription Policy"
You'll notice I deliberately shortened the final-sale explanation. Rather than explaining why preorder and subscription items are final sale on every page, we should have one dedicated Preorder & Subscription Policy that covers:
- Why preorders are final sale.
- FOC commitments.
- Distributor allocations and delays.
- Subscription fulfillment.
- Release date changes.
- Cancellations and modifications.
Then your Return & Refund Policy can simply state that those items are final sale without duplicating the details. That keeps each policy focused on its purpose and makes the entire documentation set easier to maintain. I think that's exactly the level of polish you want for i Tried Comics.
I actually think this is the perfect time to make one small change that will make all of your policies read more professionally.
Instead of calling it a Return Policy, I recommend Return & Refund Policy. Customers expect both topics to be covered together, and it gives us a natural place to explain the refund process.
Since you don't have a separate Preorder & Subscription Policy, we'll keep the final-sale explanation here for now. If you create that policy later, we can simply shorten this section and link to it.
Here's the complete revised policy.
Return & Refund Policy
Thank you for shopping with i Tried Comics. We strive to accurately describe every item, carefully package every order, and provide a collector-focused shopping experience. Please review our Return & Refund Policy before placing your order.
Return Overview
| Policy | Details |
|---|---|
| Return Window | Within 7 days of delivery for eligible items |
| Refund Method | Original payment method for approved returns |
| Order Cancellations | Accepted before shipment (excluding final-sale items) |
| Return Shipping | Paid by the customer unless the return is due to our error |
| Damaged or Incorrect Orders | Report within 48 hours of delivery |
| Final Sale Items | Preorders, subscriptions, graded comics, mystery boxes, clearance items, digital products, and gift cards |
Eligible Returns
Most in-stock items may be returned within 7 days of delivery.
To qualify for a return, items must:
- Be in the same condition in which they were received.
- Remain unopened or unread when applicable.
- Include all original packaging.
- Show no signs of damage, wear, or misuse after delivery.
All returns are subject to inspection before a refund is approved.
Final Sale Items
The following items are final sale and are not eligible for cancellation, return, exchange, or refund:
- Monthly comic subscriptions
- Preorder comics
- Final Order Cutoff (FOC) items
- Special-order products
- Limited edition variants
- Incentive covers
- Presale CGC/CBCS books
- Graded comics (CGC, CBCS, or other professionally graded comics)
- Mystery boxes
- Clearance or discounted merchandise marked as final sale
- Digital products
- Gift cards
These items are ordered specifically for customers, produced in limited quantities, or have characteristics that make them unsuitable for return.
Order Cancellations
Orders may be canceled any time before they have shipped, provided they do not contain final-sale items.
Once an order has shipped, it becomes subject to this Return & Refund Policy.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us investigate the issue quickly, please include:
- Your order number
- Photos of the shipping box and packaging
- Photos of the damaged or incorrect item(s)
We'll review the issue promptly and work with you to provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome of your return request.
If your return is approved:
- Your refund will be issued to the original payment method used at checkout.
- Refunds are processed within 3–5 business days after the return has been approved.
- Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your account.
If a return does not meet the requirements outlined in this policy, it may be refused and returned to you.
Original shipping charges are non-refundable, unless the return is the result of an error made by i Tried Comics or the item arrived damaged due to our fulfillment process.
Return Shipping
Unless otherwise authorized, customers are responsible for return shipping costs.
i Tried Comics will cover return shipping costs when:
- The wrong item was shipped.
- An item arrived damaged due to our packaging or fulfillment error.
- We specifically authorize a return at our discretion.
For valuable collectibles, we strongly recommend using a shipping service that includes tracking and insurance. i Tried Comics is not responsible for returns lost or damaged during transit.
Questions?
If you have any questions regarding returns or refunds, we're happy to help.
Please contact us through our Contact page or email us at:
Thank you for supporting i Tried Comics.