Refund policy

Return & Refund Policy

Thank you for shopping with i Tried Comics. We strive to accurately describe every item, carefully package every order, and provide a collector-focused shopping experience. Please review our Return & Refund Policy before placing your order.

Return Overview

Policy Details
Return Window Eligible items may be returned within 7 days of delivery
Refund Method Original payment method
Order Cancellations Accepted before shipment for eligible items
Preorder Cancellations See Preorder Items section below
Return Shipping Paid by the customer unless the return is due to our error
Damaged or Incorrect Orders Report within 48 hours of delivery
Final Sale Items Graded comics, mystery boxes, digital products, gift cards, and other items marked as final sale

Eligible Returns

Most in-stock, non-final-sale items may be returned within 7 days of delivery.

To qualify for a return, items must:

  • Be in the same condition in which they were received.
  • Remain unopened or unread when applicable.
  • Include all original packaging.
  • Show no signs of damage, wear, or misuse after delivery.

All returned items are subject to inspection before a refund is approved.

Preorder Items

Preorders reserve inventory specifically for you before an item is released.

Before Final Order Cutoff (FOC)

Preorders may generally be canceled before the distributor's Final Order Cutoff (FOC) date for a full refund.

After Final Order Cutoff (FOC)

Once the FOC has passed, inventory has already been committed with our distributor. As a result, preorder cancellations, returns, exchanges, or refunds may no longer be available except where required by law or as otherwise described in this policy.

Publisher Cancellations & Distributor Allocations

If a preorder is canceled by the publisher or we are unable to fulfill your preorder due to distributor allocation or supply limitations, you will be notified promptly and offered either:

  • A full refund, or
  • A suitable replacement, when available.

Final Sale Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or an incorrect item was shipped:

  • Monthly comic subscriptions
  • Special-order products
  • Limited edition variants marked as final sale
  • Incentive covers marked as final sale
  • Presale CGC/CBCS books
  • Graded comics (CGC, CBCS, or other professionally graded comics)
  • Mystery boxes
  • Clearance merchandise marked as final sale
  • Digital products
  • Gift cards

Order Cancellations

Eligible orders may be canceled before they have shipped.

Orders containing preorder or other final-sale merchandise are subject to the Preorder Items section above.

Once an order has shipped, it becomes subject to this Return & Refund Policy.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the shipping box and packaging
  • Photos of the damaged or incorrect item(s)

We'll review your request promptly and work toward an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method.
  • Refunds are typically processed within 3–5 business days after approval.
  • Your financial institution may require additional time before the refund appears on your account.

If a returned item does not meet the requirements of this policy, the return may be declined and the item returned to you.

Original shipping charges are non-refundable unless:

  • We shipped the wrong item.
  • The item arrived damaged due to our packaging or fulfillment process.
  • We otherwise authorize the refund.

Return Shipping

Unless otherwise authorized, customers are responsible for return shipping costs.

i Tried Comics will pay return shipping costs when:

  • We shipped the wrong item.
  • An item arrived damaged because of our packaging or fulfillment process.
  • We specifically authorize a prepaid return.

For valuable collectibles, we strongly recommend using a shipping service that includes tracking and insurance.

i Tried Comics is not responsible for returned packages lost or damaged during transit.

Your Satisfaction

If you experience any issue with your order, please contact us before initiating a chargeback or payment dispute. We are committed to resolving problems quickly and fairly whenever possible.

Customer satisfaction is important to us, and we'll work with you to reach an appropriate solution consistent with this policy.

Questions?

If you have any questions regarding returns or refunds, we're happy to help.

Please contact us through our Contact page or email us at:

support@itriedcomics.com

Thank you for supporting i Tried Comics.